FAQ

No formal minimum, but below a certain scope the coordination costs more than the work. For small projects we usually propose a bounded first phase — an audit, a diagnostic or one specific workflow — that lets us work together without committing to a full project.

Yes, and it is a growing share of the book. We operate from Bogotá on UTC−5, giving a full working day of overlap with the United States and half a day with Europe. We invoice in USD and work in English or Spanish, whichever you prefer.

With a thirty-minute call to understand the problem. If it fits, within three to five days you get a proposal with the scope written down: what is in, what is out, how many phases, and on what assumptions. Nothing starts without that document approved.

We tell you on the first call and, where we can, point you at where to look instead. Taking on work we cannot do well is expensive for both of us.

It depends on scope, which is why the proposal sets it out in phases with durations. As an order of magnitude: a landing page or corporate site, four to eight weeks; a headless store or a booking system, two to four months; one specific automation, two to six weeks. Each service page lists its usual phases.

The same engineering team you speak to on the first call. There is no sales layer that sells and a separate one that delivers: whoever scopes the work builds it, and is who you write to during the project.

Yes. If your project needs one, we sign a confidentiality agreement before the scoping call, on your template or ours. And no case study is published without the client’s written permission.

Because price follows scope, and publishing a figure or a range we could not stand behind would be worse than publishing nothing. What is fixed is the process: within one business day we tell you whether the project fits, and within three to five business days you get a proposal with a firm number and the scope in writing.

Always in US dollars, in both versions of the site. One service, one number, wherever you write from.

Projects are invoiced against delivery milestones; retainers monthly in advance. Specific terms are set out in the proposal before anything starts.

You do, from the first commit. We work in your repository or transfer it at close, with architecture and deployment documentation. We do not use proprietary platforms that make switching vendors harder.

Yes, as a support and continuous iteration retainer: committed response times, monitoring, and a monthly development allowance. It is not a requirement for working with us.

Sometimes, yes: if a site builder solves your case we say so and you save yourself the project. We build on custom architectures when the business needs something the template does not give — real speed on mobile, integrations with your ERP or CRM, large catalogues, booking with rules of its own — and when the cost of maintaining the generic platform already exceeds the cost of building properly.

Not as a product. Deployment is included within each project and billed directly to the platform on your own account, with no markup in between. Clients who hold these services with us keep their continuity; write to us if you need to review yours.